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Effective as of:
May 15, 2007
microNERD ("The Company") agrees to
furnish services to the subscriber of services
("Client"), subject to the following TOS ("Terms of
Service").
microNERD reserves the right to change this TOS at
any time. Such changes, modifications, additions or
deletions shall be effective immediately upon
posting on-line at this location. You acknowledge
and agree that it is your responsibility to review
this site and this TOS periodically and to be aware
of any modifications. You may identify whether
microNERD has revised this TOS by noting the
"Effective Date" above. Your continued use of the
services after such modifications will constitute
your: (a) acknowledgment of the modified TOS; and
(b) agreement to abide and be bound by the modified
TOS. If you do not agree to these terms, please
contact us to cancel your services.
Contact Information You agree to provide microNERD with accurate and
complete contact information. Contact information
means any data relating to your identity, electronic
mail, and street address, or telephone and fax
number, or any other information that you provide to
microNERD in order to receive or to continue
receiving services. Further, you agree to provide
microNERD with updated contact information within a
reasonable period of time following the change in
circumstance that creates the need for updated
information.
Payments and Fees Establishment of this service is dependent upon
receipt by microNERD of payment of stated charges.
Subsequent payments are due on a recurring date that
coincides with the date of sign up. The accepted
methods of payment are credit card (Visa and
MasterCard), and PayPal. Paypal payments must be
submitted to
billing@microNERD.com. Clients are responsible
for any additional transaction fees that coincide
with any payment methods.
microNERD reserves the right to deny Client the
use of any payment method for, but not limited to,
abuse or misuse of a payment method. Abuse of a
payment method may also be grounds for further
disciplinary action up to and including the
immediate and permanent cancellation of the Client's
services or their entire account with microNERD. Credit cards that
are declined for any reason are subject to Account
Suspension.
Service will be interrupted on
accounts that reach 7 days past due.
Service will be canceled and deleted on accounts that reach
14
days past due. If you
desire to cancel your account, please follow the
proper procedure as outlined in this TOS.
If a service is deactivated due to non-payment the
service in question will only be reactivated once
payment for the outstanding balance has been
received in full. If all services on an active
account are deactivated all outstanding invoices
must be paid in full before any one service will be
reactivated. microNERD reserves the right to keep
a service deactivated until funds paid have cleared.
Account Cancellation Client must submit service cancellations by opening
a ticket through our help desk at least 7 days
but not more than 30 days before the end of the
service's billing cycle. Cancellation requests are
not accepted through phone, email, fax, or any other
method besides through opening a ticket through our
help desk. You must have all account information
to cancel an account. Only the authorized account
holder may cancel the account.
In the event of cancellation, customer will
automatically be billed for any excess bandwidth
usage during the then-current monthly billing cycle.
Bandwidth Client agrees that bandwidth usage shall not exceed
the number of gigabytes per month for the services
ordered by Client. microNERD will monitor Client's
bandwidth usage and will provide RTG graphs of
bandwidth usage for Client to review in the
microNERD control panel. microNERD shall have the
right to take corrective action if Client's
bandwidth usage exceeds the amount allocated by
Client's service plan ("Allocation"). Such
corrective action may include the assessment of
additional charges, disconnection or discontinuance
of any and all services, or termination of this
agreement, which actions may be taken is in
microNERD's sole and absolute discretion. microNERD
believes in communicating with our clients and will
try to work with our clients to resolve any overage
issues before taking action which could cause a
client's service to become unavailable.
Bandwidth usage is measured on a monthly basis
coinciding with Client's billing cycle. Both
incoming and outgoing traffic are counted.
In the event that a customer exceeds the included
allocation, microNERD may, at its sole discretion,
collect a deposit in the amount of $0.75 per GB for
the projected overage for the month, immediately
against customer's credit card on file with
microNERD.
Client agrees to pay microNERD any
additional fees for bandwidth overages within 3 days
of the invoicing period at a rate of $0.75 per GB of
bandwidth used over the Allocation. Any bandwidth
overage bill not paid within three (3) days of
invoicing will subject the account and services to
suspension.
Unused bandwidth allocations cannot
be carried over to future months, or applied to
other accounts.
IP Allocations All IP addresses which are assigned to Client must
be justified per ARIN Guidelines at
http://www.arin.net/policy/nrpm.html.
If it is determined that IP addresses which have
been assigned to Client are not being used in
accordance with these guidelines, they may be
revoked.
SPAM and Unsolicited Commercial Email (UCE) microNERD takes a zero tolerance approach to the
sending of Unsolicited Commercial Email (UCE) or
spam over our network. Very simply this means that
customers of microNERD may not use or permit others
to use our network to transact in UCE. Clients of
microNERD may not host, or permit hosting of, sites
or information that is advertised by UCE from other
networks. In addition, it is not acceptable to
transmit bulk email through remote SOCKS, HTTP or
other similar proxies who in turn make a SMTP
connection to the destination mail servers. This
technique may result in account suspension or
termination. Violations of this policy carry severe
penalties, including termination of service. In
order to prevent unnecessary blacklisting due to
spam we reserve the right to occasionally sample
bulk email being sent from servers.
Violation of microNERD's email policy
will result in severe penalties. Upon notification
of an alleged violation, microNERD will
initiate an immediate investigation (within 48 hours
of notification). During the investigation,
microNERD may restrict customer access to the
network to prevent further violations. If a customer
is found to be in violation of our email policy, microNERD
may, at its sole discretion, restrict, suspend or
terminate customer's account. Further, microNERD
reserves the right to pursue civil remedies for any
costs associated with the investigation of a
substantiated policy violation. microNERD will
notify law enforcement officials if the violation is
believed to be a criminal offense.
First violations of this policy will result in
an "Administrative Fee" of $250 and your account
will be reviewed for possible immediate termination.
A second violation will result in an "Administrative
Fee" of $500 and immediate termination of your
account. Users who violate this policy agree that in
addition to these "Administrative" penalties, they
will pay "Research Fees" not to exceed $175 per hour
that microNERD personnel must spend to investigate
the matter.
Weekly Server Maintenance
All of microNERD's
servers are restarted weekly on Monday mornings at
03:30 CST. The downtime will not exceed 5
minutes and does not count towards our 99.9%
downtime guarantee. Restarting the servers on
a weekly basis allows us to maintain a 'clean'
server environment and performance stability.
Refund and Disputes
All payments to microNERD are nonrefundable outside
of our 30 day satisfaction policy. This includes the
one time setup fee and subsequent charges regardless
of usage. Client shall not be entitled to any
refunds, pro-rated or otherwise, in the event of
early termination of this agreement by microNERD according to the terms herein. All
overcharges or billing disputes must be reported
within 60 days of the time the dispute occurred.
Damages Client acknowledges that the service provided is of
such a nature that service can be interrupted for
many reasons other than the negligence of microNERD and that damages resulting from any
interruption of service are difficult to ascertain.
Therefore, Client agrees that microNERD shall not
be liable for any damages arising from such causes
beyond the direct and exclusive control of microNERD. Client further acknowledges that
microNERD's liability for its own negligence may not
in any event exceed an amount equivalent to charges
payable by Client for services during the period
damages occurred. In no event shall microNERD be
liable for any special or consequential damages,
loss or injury.
microNERD is not responsible for any damages your
business may suffer. microNERD does not make implied
or written warranties for any of our services.
microNERD denies any warranty or merchantability for
a specific purpose. This includes loss of data
resulting from delays, non-deliveries, wrong
delivery, and any and all service interruptions
caused by microNERD.
Non-Waiver Client agrees that microNERD's failure at any time
to enforce any of the provisions of this TOS or any
right or remedy available hereunder, or at law or
equity, or to exercise any option herein provided,
shall in no way be construed to be a waiver of such
provisions, rights, remedies, or options or in any
way to affect the validity of this TOS. The exercise
by microNERD of any rights, remedies, or options
provided hereunder, or at law or equity, shall not
preclude or prejudice microNERD from exercising
thereafter the same or other rights, remedies, or
options.
Force Majeure You agree that microNERD is not responsible for any
damages, delays, or other failures to fulfill its
obligations hereunder as a result of war, fire,
strike, riot or insurrection, natural disaster,
delay of carriers, governmental order or regulation,
complete or partial shutdown of plant,
unavailability of materials or equipment from
suppliers, failures or blackouts, labor disputes,
and/or other occurrences beyond its control whether
or not similar to those listed above.
Assignment Neither this TOS nor any of the rights, interests or
obligations hereunder may be assigned by the Client
(whether by operation of law or otherwise) without
the prior written consent of microNERD. microNERD may assign this TOS without the consent of
Client. Subject to the foregoing, this TOS shall be
binding upon, inure to the benefit of and be
enforceable by the parties and their respective
successors and permitted assigns.
Misc. We reserve the right to refuse service to anyone at
any time for any reason.
microNERD is not responsible for data integrity on
equipment reclaimed for non-payment.
Texas residents agree to pay all taxes applicable
to your account.
Anything not explicitly stated in this TOS is
subject to interpretation at microNERD's sole and
absolute discretion.
You, as microNERD's client, are solely responsible
for the content stored on and served by your
microNERD service.
Contact Please direct all questions regarding this
TOS to
support@microNERD.com |